Desktop Server Management Service
Desktop Management
Protect Your Technology Investment with our Desktop Management Services
Services Include Preventive Maintenance, Scans & Reports, and Licenses
Preventative Maintenance
Antivirus Monitoring
EXCEDEO provides Antivirus Software monitoring and detection. Every four hours, we perform a check to see if definitions are updated. If definitions fall 3 days behind or if anti-virus software scanning stops, your EXCEDEO technical team will connect remotely and update your desktop or laptop. In the unlikely event of a virus breakout on your network, the EXCEDEO NOC team can provide services to scan the network and clean up the viruses on a best effort basis.
Spyware Scanning
Malwarebytes Anti-Spyware scanning is performed twice a day. The quick scan is performed at noon and the full scan is performed after business hours.
Microsoft Patching
EXCEDEO only deploys Microsoft Patches after testing all new patches at EXCEDEO's Data Center. Failed patch installs are placed on a blacklist and removed from all installation lists. Successful patch installs are placed on a white list and scheduled for deployment.
Temp File Removal
EXCEDEO performs weekly scheduled Temp File Removal. If left unchecked, these folders can grow and cause low disk space errors or affect the paging file, causing the computer to run slow.
SMART Analysis
EXCEDEO can capture information provided by S.M.A.R.T. hard drives. The S.M.A.R.T. alerts are vendor-specific and usually report precursors to hardware failure.
Additional Services
Asset & Inventory Scans
Scans are scheduled to run weekly to capture hardware, software, and operating system settings from users' desktops and laptops. Clients can request a detailed report of any computer being monitored by calling EXCEDEO's Technical Support Center.
Managed Services Monthly Reports
EXCEDEO provides a comprehensive monthly report detailing preventive maintenance activities such as Patches applied, Antivirus updates completed, Spyware instances removed, Temp Files deleted, etc.
3rd Party Patching
EXCEDEO will deploy patching for the following 3rd Party Applications: Adobe Acrobat, Adobe Air, Adobe Flash Player, Adobe Reader, Adobe Shockwave Player, Apple iTunes, QuickTime, Mozilla Firefox, Java Development Kit, and Java Runtime Environment.
Licenses Included
EXCEDEO will provide a license for the following software with each installed NOC agent: Enterprise-level antivirus, Enterprise-level spyware scanning, and LogMeIn Remote Access.
