Excedeo IT Services Overview
Every business has different challenges, but theres one thing they all share in common the need for their Information Technology systems to be up and running securely with minimal downtime. They want knowledgeable, courteous, live people to advise them day or night. Whether its creating a long-term plan for maximizing efficiency or resolving an immediate issue affecting productivity, smart businesses want the job done right the first time. And they want it done by IT professionals who care about their success as much as they do.
Weve all experienced the headaches and lost productivity that come from a loss of connectivity. When systems are down, operations come to a screeching halt. Employees are idle and customers are let down. In some cases, the consequences are dire. Thats why small and medium-sized organizations in San Diego trust Excedeo as their IT partner. They know that being proactive and taking precautions with their technology can avert crisis.
Excedeo understands that the best way to deal with a crisis is to prevent it. Thats why our team thoroughly analyzes what will make your business run cost efficiently today, tomorrow and twenty years from now. We specialize in proactive solutions for your IT needs.
The Excedeo Difference
There are a lot of companies that provide IT support, and some do it very well. There are worldwide corporations that have global support networks that use cutting-edge systems and technology. And there are local shops where your business gets the extra time and attention that comes from a trusted relationship. Our clients tells us that what makes Excedeo special is that we offer the best of both worlds for small and medium-sized businesses. Our local Help Desk technicians are trained to give superior customer service. They possess the rare gift of having both technological expertise and people skills. Further, clients enjoy round-the-clock service from our certified Help Desk and Network Operation Center whose professional IT staff works hand-in-hand with Excedeo from their operations centers in Boston, Pittsburgh, Houston, London, and Mumbai. Our clients receive all of the resources of a big company with the feel of a small shop where they know theyre a priority.
Weve created a culture at Excedeo thats like no other. We focus on accountability and problem-solving without finger-pointing or nickel-and-diming. Clients tell us its a refreshing change to deal with an IT support provider that doesnt try to lay blame with another vendor or service. And they love that we charge a flat fee so there are never any surprises for additional care. We designed a culture of accountability that puts the needs and budget of small and medium-sized businesses at the forefront of everything we do.
Providing the best IT value for your business
Your productivity is our highest priority. We know youre always thinking about your business and want an IT partner that is too. We are on the job round-the-clock providing service through a sophisticated network of worldwide experts. From our local Help Desk and remote Network Operation Center, you have a team working 24 hours a day, every day of the year to monitor, stabilize, and maintain your systems.
Excedeo boosts your productivity by using IT to allow you to deliver your business more effectively. Your organization minimizes the loss of productivity associated with reduced timescales, resources, and headcount. Because were running your IT systems, you can focus on running your business.
We take great pride in being the most proactive IT partner in San Diego a small and medium-sized businesses can have. If your server experiences problems, Excedeo knows about it within minutes. Often, were working to resolve an issue before our clients even notice it.
Excedeo assesses your technology needs and creates a big picture plan to maximize your productivity now and for years to come. We provide infrastructure review, second opinions, product shelf life timelines, and needs forecasting. Creating a long-range IT strategy saves countless hours and dollars in years to come.
Keeping your business secure
Successful companies know the importance of keeping their infrastructure up and running and protected from security breaches. Excedeo has developed multiple layers of security policies, protocols, and controls to ensure that client data is secure at all times. Not only is our San Diego headquarters safeguarded by the most advanced technological resources and best practices, our Help Desk and Network Operations Center adhere to the ISO/IEC 27000 series of security standards framework and are compliant with both the Health Insurance Portability and Accountability Act (HIPAA) and the Massachusetts Privacy Regulation 201 CMR 17.00.
We value the trust our clients put in Excedeo and go far beyond industry standard to maintain their security. Every person working with client data has been thoroughly screened and required to sign non-disclosure agreements. Every team member receives extensive ongoing training on security protocols and best practices for maintaining client confidentiality.
Clients feel secure with Excedeo protecting their security.
Proactive Desktop and Server Management
Flat-rate, fully-managed, 24/7/365 Desktop and Server monitoring, maintenance, and remediation
Get comprehensive support that includes desktop and server management services at a flat monthly rate, meaning there are no ‘per-incident’ charges. We utilize proactive maintenance in order to prevent downtime before it affects your bottom line.
Let us give you peace of mind knowing your desktops and servers are being watched 24/7/365.
Excedeo’s Flat-Rate IT Helps Your Business Do More
Our easy-to-budget managed services presents value for small and medium-sized businesses in San Diego.
As a small business owner or executive you realize how important it is to remove redundancy and waste from your company’s operational expenses. If you are like other business owners, there is frustration when your organization is throwing money away on variable and unexpected technology problems. These variable technology expenses can hamstring a company’s ability to grow, or many times, even operate properly. If you are experiencing these issues, call the IT Support Professionals at Excedeo.